Services
White Glove Home Delivery Service
When a Purnell team arrives at the front door, the customer is in for a posiive delivery experience.
Smart furniture retailers understand that the sales process is not complete until the home delivery is made. This final step in the sales process can leave a very positive impression on the customer or can sour them on their buying experience. While you may be able to closely monitor your sales staff on the floor it is far more difficult to monitor the teams on your trucks when they leave your loading dock each morning.
Purnell home delivery teams are experienced professionals who understand the importance of complete customer satisfaction. Every delivery is treated as an important customer service event. The delivery teams pay close attention to details as it relates to the furniture and the respect shown in the customer's home.
Furniture Warehousing
Purnell offers full service warehousing solutions for furniture retailers and interior designers. The company operates dedicated warehouses, cross dock facilities, and asset based warehouse solutions in several markets in the Mid Atlantic and Southeastern United States.
Furniture Deluxing
We offer complete deluxing service where no piece of furniture leaves our warehouse without being carefully inspected, touched up, and prepared for a perfect delivery. Small blemishes that may occur during shipping are repaired or touched up before the delivery team blanket wraps and loads the furniture for delivery.
This important process adds significant value to the retailed in reducing returns. The cost of reverse logistics (returns) in the furniture business can erode retailer profit margins. Purnell understands this and works on the front end to eliminate potential flaws that could cause a customer to reject a piece of furniture.
In-Home Furniture Warranty Service
Whenever there is a problem with a piece of furniture that is already in a customer's home, Purnell offers in-home warranty service. We have craftsmen that can go into their home and do on-site repairs and touch ups in order to keep the furniture in the home. These efforts are proven ways to reduce reverse logistics costs for retailers.
The Purnell Difference
You can see the Purnell difference in every delivery team. They literally wear white gloves when delivering upholstered furniture. They put covers on over their shoes when they enter a customer's home. They communicate clearly and professionally with every customer to ensure that their delivery is a positive reflection on you and your store.
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Services
White Glove Service
Experienced and professional white glove home delivery for furniture retailers, manufacturers, and interior designers.
Furniture Warehousing
Complete furniture warehousing services. We can receive, deluxe, store, and deliver your furniture.
In-Home Warranty Service
One of the most expensive areas of furniture retailing is returns.
By providing in-home warranty repairs and touch ups, retailers can
avoid expensive reverse logistics costs from having to take back a
furniture item. Purnell has experienced craftsmen who can deliver professional
in-home furniture warranty service.
Locations
Service covering 25 States in the region.
Clients
Meet Purnell's valued clients.
Job opportunties at Purnell.
Standards of Excellence
See our high standards of service that make Purnell one of America's
leading white glove service for top furniture retailers.
Purnell in the news and on the road at key furniture industry events.
CLICK HERE TO REQUEST MORE INFORMATION ON OUR SERVICES:
Call us at: 800-787-6355 x103
