Quality Standards for Your Home Delivery & Warehousing Needs
Purnell is committed to the highest quality standards in home delivery and warehousing to not only meet, but to exceed your expectations.
Our Promise
Warehousing & Delivery
Preparing and deluxing of merchandise that is second to none in the industry.
Beds, china, dining tables, entertainment units, etc. all carefully pre-assembled in our shop before delivery.
Careful inspection and spot-checking of inbound merchandise.
Highest degree of integrity in verifying that quantities, styles, finishes, etc. are correct and accurate.
Clean, damage-free handling and storage. Product is properly stored, providing ready access and continuing protection.
With ample warehouse space, straight trucks and tractor-trailers, we give the client the ability to expand their business.
Our qualified "PROFESSIONAL" team is dedicated to meet you and your customers' needs, from receiving, to warehousing, to prepping, to delivery.
Order scheduling & shipping departments that are experienced, professional and courteous.
Prompt, easily scheduled transfer service of floor samples, to and from store locations.
Customer notification that is 100% accurate. We give all our customers 3-hour time windows, and we hit them 99% of the time.
A clean, well-maintained fleet of trucks; properly equipped. Trucks that a customer is proud to have in front of their home. We offer dedicated trucks with a client's logo if desired.
Delivery performance ratings; we measure our delivery teams performance on an on going basis.
Rapid posting to inventory of all returns, pick-ups, refusals, etc. Our completion rates are among the highest in the industry, thereby minimizing excessive "open" and clearance inventories.
Easy access, and frequent senior level communications, to discuss ways to improve service, lower costs, special projects, expansion plans, etc. Our senior managers and executives are always available, and are constantly communicating with and meeting with our valued clients.
Fair charges for our services, in many instances lower than, or comparable to, "in house" fulfillment of similar tasks.
Screening Process
2-step Interview
Prior Employment History
Criminal Background Check
Motor Vehicle Records
D.O.T. Physical
Drug Screening
Road Test
Delivery Team Education Process
Audio/Visual Materials
Safe driving Program
Purnell/Client Orientation
Standard Operating Procedures
Drug and Alcohol Awareness
D.O.T. Safety Compliance
On Road Education & Evaluation
Merchandise Handling & Set Up
Weekly Drivers Meetings.
Purnell understands the importance of delivering complete customer satisfaction with every furniture delivery. For nearly 30 years furniture retailers, manufacturers and interior designers have trusted us with their customers to make their home deliveries.
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Services
White Glove Service
Experienced and professional white glove home delivery for furniture retailers, manufacturers, and interior designers.
Furniture Warehousing
Complete furniture warehousing services. We can receive, deluxe, store, and deliver your furniture.
In-Home Warranty Service
One of the most expensive areas of furniture retailing is returns.
By providing in-home warranty repairs and touch ups, retailers can
avoid expensive reverse logistics costs from having to take back a
furniture item. Purnell has experienced craftsmen who can deliver professional
in-home furniture warranty service.
Locations
Service covering 25 States in the region.
Clients
Meet Purnell's valued clients.
Standards of Excellence
See our high standards of service that make Purnell one of America's
leading white glove service for top furniture retailers.
Purnell in the news and on the road at key furniture industry events.
CLICK HERE TO REQUEST MORE INFORMATION ON OUR SERVICES:
Call us at: 800-787-6355 x103
